After claim processing brazil whatsapp number data or support resolution, you can collect customer feedback directly through the chat interface. The chatbots:
- Gather responses immediately after claim processing
- Present simple button options for quick ratings
- Send automated surveys via email or chat after conversations end
- Track Net Promoter Score (NPS) data over time
The best part? Customers don’t need to leave their preferred communication channel, leading to better response rates.
Aetna’s chatbot, Ann, provides 24-hour support on their website. She understands natural language queries and delivers immediate written and spoken responses.
Since implementation, phone calls to Aetna’s call center have decreased 29%. Members receive the same responsive service from Ann that they would get when calling customer service, all without leaving the website.
Why an AI insurance chatbot makes business sense (beyond just conversations)?
Leading insurance key targeting and personalization features providers have already proven that AI chatbots deliver measurable results. Beyond basic customer interactions, their implementation shows clear return on investment (ROI).
Lemonade, a renter’s insurance company, improved customer experiences with three specialized chatbots: Maya, Jim, and Cooper.
Users rely on Maya for seamless navigation through insurance processes, while Jim specializes in managing claims and detecting suspicious activity. Cooper streamlines internal workflows between teams.
Maya can process new policies in just 90 seconds and even made headlines for approving and paying a claim in under 3 seconds. Meanwhile, Jim handles over 20,000 claims annually without human intervention.
Implement an end-to-end conversational chatbot using Plivo
Plivo’s AI-powered lack data self-service chatbot handles complex support and sales scenarios with 90-95% query resolution.
With a single platform for customer engagement across acquisition, engagement, and service, Plivo centralizes customer data, eliminates the need for ETL (Extract, Transform, Load) processes, and automates workflows using AI.
It delivers a personalized experience with a custom voice and identity by supporting 30 different languages with global coverage in 220+ countries and territories.
As these AI agents take over routine conversations, your team can focus on innovation, strategy, and growth — doing 50x more with the same resources. Contact us to get started today.