Every day, taiwan whatsapp number data billions of messages fly across WhatsApp.
For businesses, it’s a powerful channel where customers are already chatting, asking questions, and making decisions. But keeping up with messages, responding on time, and adding a personal touch? That’s tough.
This is where WhatsApp automation changes the game.
Imagine recovering lost sales with a simple follow-up or instantly answering common customer questions without lifting a finger. Automation makes this possible.
With 200 million businesses already using WhatsApp Business, staying ahead means adapting.
In this guide, we’ll break down WhatsApp automation, its benefits, and how to put it to work for your business.
Understanding WhatsApp automation
WhatsApp automation is hello bar understands the importance
the practice of using software to manage messages and client interactions automatically. It sends messages at set times, replies to customer questions, and shows you how your messages are performing.
This makes it easier to stay in touch with customers, improve their experience, and promote your business effectively. Plus, it saves you time so you can focus on more urgent queries and tasks.
WhatsApp automation works by using third-party tools like Plivo. It connects to WhatsApp’s API (application programming interface), which acts as a digital bridge, allowing businesses to automate messages, set up bots, and integrate WhatsApp with other systems for seamless communication.
Let’s break this down.
Chatbots
Think of these lack data as virtual helpers that chat with your customers for you. They’re automated programs that can answer everyday questions like “What are your business hours?” or “How do I track my order?”
Plivo’s powerful self-service bots can direct common questions to automated responses, ensuring your customers get quick replies 24/7 without you typing the same answers repeatedly.
Plus, Plivo allows you to use customer data to enhance these chatbot conversations, making interactions feel more personalized and relevant.
These are automatic messages that keep your customers updated without additional effort on your end. For example, you can send a reminder about an upcoming appointment or a friendly note to confirm an order has been shipped.