Customer service new technologies is an important part of any business, as it represents the relationship a company has with its consumers. With this in mind, more and more technologies are emerging that aim to strengthen these ties and ensure faster and more efficient contact with your customers. Want to know what these great innovations are?
Check out the new technologies in customer service below:
CRM Tools
>>>>>>lass=”yoast-text-mark” />>The acronym CRM (Customer Relationship Management) means Customer Relationship Management and is characterized by tools that provide a general dashboard of your services. They are based on the premise of customer focus, that is, consumers become the center of your business and efforts to create a good relationship with them must be redoubled.
In addition to facilitating service, CRM software also allows you to record information about each customer. This way, you have a true c level contact list service history at hand to continue resolving problems for a single user, with easy access to the customer’s name, email, contact phone number and other relevant data.
<h2>Call tracking
>Call tracking systems allow you to track you can share your business the origin of
each customer to better understand your target audience. The system creates different phone numbers for each platform (e.g.: website, social media, Google ads, YouTube, etc.) and redirects calls to your main number.
>After the call is answered, you can identify antigua and barbuda business directory the original source of the call so you can create new digital marketing strategies to strengthen lead capture on these platforms.
>In addition to tracking the origin, you can also record calls, save the customer’s contact number, and enjoy other specific benefits of this system.
Social media
Platforms such as Twitter, Facebook and Instagram are also powerful tools for customer service. Considering that around 65% of the Brazilian population has a profile on these networks. It is impossible to ignore the power of digital media such as social networks.
In addition to allowing the creation of content that encourages engagement and creates a desire to buy in customers. Social networks can be used to interact with users and answer questions more quickly. After all, instant messaging tools allow for faster responses.
The app has also become one of the main ways to contact people in Brazil. So if you want to improve your customer service strategies, it is essential to invest in a WhatsApp number.
>However, it is important to remember that when people contact you through an app like this, they expect a quick response. So in addition to creating a number. It is essential that you set aside one of your employees (or even a team, depending on your demand) to constantly monitor the messages received.
Online chat
>>>>Another tool that is increasingly present on the internet is online chat, available on most websites of companies in different sectors. As soon as a user accesses a website, they automatically receive a message like “Hi, my name is Patricia. Can I help you?”.
>In addition to increasing the chances that this user will become an end consumer. You increase the feeling of security, invest in the purchasing decision and humanize the service on your page. Since the customer can count on an attendant available to answer their questions at any time.
These are just some of the technological innovations that improve the customer service market every day. The important thing is to always keep in mind that your business must be focused on your end consumers. So your relationship with them must be transparent and secure.